New Media Jobs
22.11.08

Job Details

Client Services Manager

Job Details Summary
Recruiter Name:Pentasia
Date Posted:13 August 2008
Job Reference:11912
Location:London or Gibraltar
Sector:Gambling / Gaming
Position Types:Full Time
Salary Description:Attractive

Job Description

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You will have direct responsibility for liaising with partners to promote bingo, casino & poker gaming products. The role involves the management of some of our client’s most important client relationships. The role may initially focus on the successful launch of a large UK deal that has recently been signed. As an integral part of the commercial team reporting to the Head of Client Services and then to the Commercial Director, you will focus on helping partners to understand how to promote and market their gaming products, as well as acting as the partner’s first point of contact. This is a wide reaching role that involves interaction with all aspects of the business.

RESPONSIBILITIES

• Devise marketing strategy for each partner individually based on products and target audience.
• Work with partner on branding and design requirements.
• Work with design and technology departments to build products to client’s specifications.
• Plan launch & ongoing marketing strategy with partner.
• Hold regular meetings with partners to report on results and plan upcoming marketing campaigns.
• Help partners to generate creative (e.g. online banners) with motivating messages appropriate to their brand and gaming product.
• Work with CRM and design teams to create differentiated and compelling promotions for their user base.
• Report internally on success of each partner and supply partner with monthly reports.
• Involvement in commercial negotiations and analysis.

SKILLS & CAPABILITIES

A minimum of 2 years of marketing and/or media and/or account management experience within the online/new media environment preferably for consumer focused online sites. Language skills would be useful, but not essential (ideally Swedish, Norwegian, German, Spanish or French).

• Track record of successful development of client relationships with improved financial performance.
• Self motivated and target driven.
• Strong interpersonal and communication skills.
• Strong presentation skills with a decisive manner and the ability to instill confidence in both customers and colleagues.
• Tenacity and target orientated to ensure that all work is completed to schedule maintaining focus when under pressure.
• A technical background is not required but must be at ease with technical issues, especially in the areas of web, database handling, Excel. Training will be provided
• Experience of HTML coding and a strong understanding of CRM is advantageous
• The ability to think both analytically and creatively and always seek to identify solutions rather than problems.
• An enthusiastic team player.
• Willing to travel (to Europe) as part of the role.
• The successful candidate will be based in our Central London office.

BACKGROUND/PERSONALITY:

• Proactive and highly motivated.
• Analytical with ability to evaluate & optimise.
• Good attention to detail.
• Ability to deal with customers from junior to MD level.
• Good at prioritisation.
• A multi-tasker able to juggle several complex tasks concurrently.

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