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Opinion
Leader: Time to care for existing customers, not rely on new ones
Our survey finds 68% of people believe customer service to be better in-store than online
UK image recognition market is ready to take off
Two new image recognition services prove that as mobile content and services move mainstream the channel remains at the bleeding edge of digital innovation.
Many retailers still need a proper online strategy
Nigel Muir, MD, DBD Media
Analyst Speak: Cyber Monday signals the start of the Christmas shopping spree
Robin Goad, director of research, Experian Hitwise UK
Features
Multi-channel marketing: Retail
Selling across more than one channel may be lucrative but it creates specific challenges for retailers if they are to meet consumers’ expectations
Vertical Focus: High-street fashion
High-street fashion retailers are catching up with web-only brands by better integrating online and offline services and using social media and mobile to bring customers to stores
Consumer etail
A fast-growing area of the etail sector is comprised of small businesses and individuals running their own online shops. Is the web enabling us to become a nation of shopkeepers?
Affiliate Marketing: Vouchers
Retailers are beginning to realise they’ve become too reliant on discount vouchers and aren’t learning enough about the customers they bring
Ratings of the Top 100 interactive agencies
Directory of all Marketing Services companies
