eNONYMOUS

eNONYMOUS

We undertake a combined mystery shopping and audit process that inspects, analyses and reports on over 300 unique criteria that impact on your consumer's experience.

WHAT WE DO

At the core of what eNONYMOUS do you will find a thorough combined mystery shopping and audit process. This process consists of a mystery visit to your online channel where we undertake an inspection and score your organisation against a set of constantly evolving criteria.

We don't believe in providing you with our opinion - instead we believe in a truly quantifiable methodology where you simply pass or fail.

If your organisation has a specific concern or top selling product that needs testing then you can provide us with an aim. Once we've undertaken our mystery visit we offer a range of products that will help your organisation act upon our findings, making you more profitable.

As we are an independent company we can't offer to fix any issues, but we do clearly document what we found wrong and offer recommendations based on best practice and regulation.

Services:

• Online mystery visit
• End-to-end audit
• Insight
• Inspection
• Analysis
• Recommendations
• Benchmarking
• eRating

View our PDF